In an earlier post I talked about the options available to people who have a @virgin.net email address. In particular, I talked about how people who got transferred from Virgin to TalkTalk had 1 year before their @virgin.net email address would cease to exist.
For a lot of people this meant March 2016. However, there has been no further information from TalkTalk on this matter. Furthermore, one of my customers phoned up TalkTalk and was told that they would be able to keep their virgin.net email address for ever!
Personally I don’t believe this at all. Why would TalkTalk want to retain the virgin.net email address. Surely from a brand perspective they would want everyone on a @talktalk.net email address?
So, I decided to have a look on the TalkTalk Community and found some interesting information. As you can see from the screenshot below that customers after June customers will lose their virgin.net email address.
It would be good if TalkTalk actually communicated this information to their customers. Although creating a new email address is easy enough customers should be given plenty of time to make the transition. If I was in this position myself I would want plenty of time to let all my friends know about my new email address as well as updating all my online accounts such as banking and utility bills.
Assuming the June date is correct then this gives users just under 4 months to create a new email address. In a future post we will talk about how virgin.net users can keep all their old emails even after TalkTalk close access to it.
If you learn of any new information from TalkTalk then please let our readers know.