Towards the end of 2016 we received some telephone calls from people who wanted to know if we could help them with their @virgin.net email problems. They all had @virgin.net email addresses and some of them relied upon them for their business. Then one day their email no longer worked or if they had forgotten their password they weren’t able to reset it.
They had all spoken to Virgin who weren’t able to help. They had read other posts by us regarding Virgin.net emails so gave us a call to see if we could help. Unfortunately we couldn’t.
We know that a large number of people who had @virgin.net email addresses also used to get their broadband from Virgin and were transferred to TalkTalk because Virgin wanted to focus on their cable customers. We also know that these customers were told that their virgin.net email address would cease to exist after June 2016.
However, the people we spoke to recently were never Virgin customers or TalkTalk customers and it seems they have had their @virgin.net email addresses for a very long time – back in the day when Virgin gave people the opportunity to get an email address for free.
Therefore, it seems to me that that Virgin have deleted a number of @virgin.net email addresses without any warning. If you are one of these unlucky people then it seems there isn’t anything that can be done. We’d be interested to hear your experience in the comments below.