What to do if you have a @virgin.net email address

If you are an old customer of Virgin broadband then you may have a @virgin.net email address. Virgin Media sold off part of their broadband division to TalkTalk earlier this year so they can focus solely on their fibre optic broadband.

If you have a @virgin.net email address then you only have around 5 months left before TalkTalk will delete the email address and you will have to choose a new email address such as your.name@talktalk.co.uk. We know a lot of people have had their @virgin.net email address for many years and are very disappointed to hear that they will be losing it. Unfortunately there is no way to keep it and you are going to have to change.

Update March 2016 - We have heard that virgin.net email users now have until June! To learn more read our latest post - VIRGIN.NET EMAIL USERS HAVE UNTIL JUNE 2016!

Update January 2017 - Please read our latest post about Virgin possibly deleting @virgin.net email addresses

We want to help you with this transition so we are going to outline all of your options so you can make an informed decision. The important thing to remember is that you don’t have to stick with a TalkTalk email address. And our advice at Maidenhead Computer Services is that you don’t and there are two main reasons for this:

  • If you ever decide to change broadband providers you will have to change your email address again.
  • If TalkTalk ever got taken over by another company then you could end up with having to change your email address again.

We recommend you look at a more permanent email solution and we outline a few options below.

Choose a free internet based email service

Companies like Google, Yahoo, Microsoft and Apple all offer free email addresses. You access the emails from a web browser or through their dedicated app on your smartphone or tablet. You can also configure them to be used with dedicated email programs such as Outlook and Mac Mail.


Once you have a Google account you have access to other services such as their cloud drive and Google Play. The former can be used to back up your documents and photos whilst Google Play is essential if you have an Android phone. You get plenty of free storage and you also get the power of Google search so it is always easy to find old emails. Go to https://accounts.google.com to sign up.


With Yahoo Mail you get 1TB of storage – that’s 1000GB! It’s very unlikely you’ll ever need this much space but if are one who needs lots of free storage then this could be the service for you. Go to https://uk.mail.yahoo.com/ to sign up.


Outlook.com is Microsoft’s new email service. It sort of replaces Hotmail although you can still choose a Hotmail address if you want. So, for example, if your name is John Smith you could choose either john.smith@hotmail.com or john.smith@outlook.com. Go to https://signup.live.com to sign up. By creating a new email you are essentially creating a Microsoft Account which will give you access to things like OneDrive backup.

If you are running Windows 8 or Windows 10 then you will already have a Microsoft Account. It might already be tied to your @virgin.net email address. If so, then don’t create a new account but login to your existing account and then add an alias @outlook.com or @hotmail.com email address.

Get a professional email address with your own domain name

You could purchase your own domain name and then have email addresses such as your.name@yourdomain.co.uk. You could also create more email address so, for example, everyone in your family had their own email address – sarah@yourdomain.co.uk, james@yourdomain.co.uk etc.

We suggest you click the add button and add co.uk to the list.

domaintyper screenshot

Then just try various domain names to check their availability.

Domain names cost around £10 per year and professional email hosting costs £3 per month. Read more about the professional email services we offer our customers.

In Summary

It is a good idea to create your new email address sooner rather than later so there is plenty of time to inform all your contacts about your new email address. You’ll also need to update your details with your bank, utility companies and social networks such as Facebook. We recommend you scroll through all your current emails and make a note of people, companies and organisations that you need to update with your new email address.

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29 thoughts on “What to do if you have a @virgin.net email address”

  1. Talk Talk say that they are looking at ways of supporting this post June 2016. Virgin say this is not possible and indeed that even returning customers will find virgin.net emailing unavailable after June. What a mess? These two were keen to do the deal but not interested in the several thousand self employed people now facing a major problem in moving, notifying contacts etc.

    1. I agree, it is a total mess! I’ve heard from one person today who says she can’t access her emails through the virginmedia website anymore and is now going mad as a result of losing all her emails and contact details.
      Let’s hope TalkTalk provide some clarity soon!

  2. Help – this can’t happen – I’m self employed and thousands of my hard earned customers will be lost

    1. Hi Sam
      I can fully appreciate your pain. How do you currently access your virgin.net emails? Through a web browser or through an email client such as Outlook? Using a client such as Outlook is probably your best method to download and save all your emails.

  3. Only just found out my virgin.net email no longer exists. I rarely logged into it, as it was used for my Paypal, Facebook etc. I had no idea this had happened and am completely disgusted. I won’t be putting any future business in Virgin or TalkTalk’s direction ever again!

  4. I didn’t know about this until my email account stopped working yesterday. I spent over 30 minutes trying to get information from Virgin – the CS people knew nothing. I was directed to TalkTalk, who denied knowledge of this. I’m in a total mess, as my financial and social contacts require that I click a link on both old and new email addresses in order to authorise the change of the email reference.

    1. I spoke to 2 people last week who said they had lost access to their virgin.net emails! Seems to be happening randomly and Virgin won’t do anything about it when it does happen!

  5. Mel, have you worked it out? I’m on the phone to talk talk now and am in the same situation as you. So frustrating. If I had a warning it must have gone to spam…

  6. just an update has anybody manage to gain acces to there email accounts. am still on virgin .net and only now its gone down.. have contacted virn media who past me to talk talk. they say nothing to do with us.
    any help please this is so annoying

  7. Having the same problem with my old Mum’s Virgin.net account, no help available anywhere…does anyone have any updates on their experiences? This has only happened this month….‍♂️

  8. I had my virgin.net email for over 20 years its been working fine up until i joined virginmedia in July 2020 and it suddenly stopped working. Like everybody else my life is associated with this email. I kept getting refffered to the tech dept for them to sort it only to be told its not a virginmedia problem? – had i not joined virginmedia would my virgin.net email still be working? i think it would have as it only gave a “update password” error – easy to fix i thought ! now nearly end of August and my frustration and anger that virginmedia are unable to sort this (what i think) is a simple fix. There were no notification or communication with myself that my virgin.net email would be made redundant, what’s going on i ask myself. If anyone knows how to rectify this problem please share.

    ps – i have nothing to do with Talk-Talk (Never called and them Never joined them ever)

    1. I have the same problem, I seem to still receive some virgin.net emails on my phone but can’t access them through virgin.net. I have a yahoo email account which is linked to this one if I forget/no longer have my password – which I don’t, and can’t find a way to reactivate it as it is only linked to my virgin.net account

  9. This is still an issue,
    I’ve just spent almost 2 days trying to resolve this
    Virgin media say it belongs to Talk Talk, who say that I need to take it up with Virgin Media.
    Nobody, anywhere seems to have a a solution.
    My emails are still coming through on my phone and to outlook, but I can’t send any from Outlook. And can’t access them through the Virginmedia home page.
    My wife is also had a lifetime Virgin.net email account – which seems still to be working.
    I don’t understand it myself, if virgin sold the domain to talk talk, whose servers are the emails on??? Virgins or Talk Talks?
    I can’t seem to find a solution to this problem anywhere on the internet…

    1. Yes, after 5 years this is still an issue for people and people aren’t aware of the issue until it’s too late and they can’t do anything about it…

  10. I had tried to access my email though my naybours virgin media account as he was able to get customer services involved with tracking it down. They couldn’t access it no longer on there system. ? Talk talk said the same thing.
    Some one someware must know what’s going on. A quick chq to see if the emails live is an email surch on th web and it shows as still live.
    It’s really frustrating. Never again virgin or talk talk.

  11. Hi I have the same problem which started 4 days ago, tried talking to virgin call centre passed around several dept with no help. Doesn’t seem talk talk will be helpful. Will try virgin again tomorrow. No warning of email address closing.
    Not happy

  12. hi got the same been using the .net address for too many years to say (30yrs) just found out they have deleted it and can no longer use “may 2021” so suppose ive had a good run ! now the joy of updating all my apps and so on

  13. Hi I have just lost my @virgin.net email account without any notice. I have lost everything even my contact addresses including my business ones. I have spoken to virgin and they have passed me on to Talk Talk who deny any knowledge of the problem.
    Has anyone been able to retrieve any of their lost data?

    1. Absolutely virgin and talk talk. Avoid defiantly. Lost loads of emails which where super important , no help what’s so ever. Passing the issues to each other.

  14. Sadly I join the chorus of frustrated Virgin customers – my virgin.net address has vanished yesterday, with no notice. Same nightmare of notifying everybody and changing the address with apps, etc. Has anyone got some tips on the most efficient way of shifting to another address?

    1. Given the increase in recent comments it seems Virgin/TalkTalk are on a purge of the virgin.net email addresses. It really is unbelievable that they are deleting people’s email accounts without any prewarning. I would recommend either Gmail or Outlook.com for a new email address – they both offer free email services. You’ll need to update all online accounts with your new email address and also notify all your friends. Unfortunately, I’m not aware of an easy stress free process to do this.

  15. This happened to me a year ago. I have been trying to gain access but Virgin refer me to TalkTalk and TalkTalk refer me to Virgin. I have not given up completely but I don’t understand how they can just do this. The amount of information and contacts that have been lost is soul destroying.

  16. i have just lost my access to virgin after more than thirty years, wasted days trying to fix without knowing its now dead. they should and could have informed their loyal customers. patrick

  17. Well, I have just joined the growing ranks of those who have lost, in my case some 20 years, accumulation of contact addresses and other data through this arbitrary cutoff with, it would seem no opportunity to retrieve any of it. It was OK at 2.00pm on 21 September and gone by 10.00pm that evening. I too spent 3 hours with Virgin Media’s so called technical support but to no avail, they didn’t appear to be aware of these arbitrary cutoffs and, if they were they lacked the courage to say so. I now have another email address and face the daunting prospect of rebuilding a contact list. Needless to say I now regard Virgin Media in any guise as being totally unreliable and lcking even the most basic under standing of what ids meant by customer service; my advice to anyone who has any sort service from Virgin Media is to get out of it as quickly as possible. The sooner this unscrupulous company is driven out of business the better.

  18. My virgin.net address is still working and I understand that it will as long as I remain a virginmedia broadband customer. I have a contingency in place – an outlook.com address with the same prefix as virgin, but not looking forward to updating the email address for all the orgs that I am involved with. Hopefully over time as we move more to apps, email will be less important.

  19. I too have lost over 20 years of emails without warning. I phoned virgin and the end result was, after speaking to at least 5 people, the account is deleted, everything is gone, nothing we can do. Surely this is not right, are they being held to account for this? They or someone should be letting people who have had these accounts for decades, know that they are about to lose everything from their emails – contacts, important documents etc – everything. Does anyone know if there has been any press or media coverage to warn people of this? For many people, the information contained in their email account is irreplaceable and vitally important and Virgin does not care, at all.

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