Remote Tech Support throughout the UK

Although I live in Maidenhead that doesn't mean you can't benefit from the fantastic service I offer my local customers. If your computer has access to the internet then it's highly likey I can help! So it doesn't matter if you are in Edinburgh, Manchester, Bristol, Cardiff or anywhere else in the UK I can help.

How it works

Using a clever bit of software called AnyDesk I am able to see your computer and help you, just as if I was sitting next to you in person. If you've ever used TeamViewer then this operates in exactly the same way. I just think AnyDesk is better!

You always remain in control and see what I am doing.

You only pay at the end when you are happy with the service I've provided. I will send you a link so you can pay online - as simple as paying for anything on the internet.

How much does it cost?

The cost is £40 per hour but I only charge when I’m doing useful stuff. For example, fixing many computer problems requires doing scans which take time. When these scans are running I won’t charge you for my time.

I only charge for each minute I am actually helping you. Your computer problem might be solved in 15 minutes which means it would only cost you £10. And a 30 minute session would only cost £20.

And of course, if I can’t fix your problem you won’t pay a penny.

Recent Case Studies

Here's a few examples of problems we've solved recently for our customers:

Microphone not working - a customer was trying to record some videos but the sound wasn't working. We setup a remote AnyDesk session and 20 minutes later the problem was solved. The cost to the customer was only £13.

Wifi not working - A customer's laptop would only connect to the internet if it was plugged into the router with an ethernet cable. This wasn't ideal as it meant the customer could only use the computer if she sat at the bottom of the stairs. By using AnyDesk I was able to get the wifi working again so the customer could sit in the comfort of her lounge with her laptop. It took 30 minute to solve the problem and only cost her £20.

How to install AnyDesk

Go to https://anydesk.com/en and click on the green Free Download button.

 

Once the program has downloaded, run it. You will see a 9 digit number in the top left corner. We will need this number to help you.

 

Once you are at this stage you can give us a call and we'll be able to help you.

 

If you have any problems with the above steps give us a call and we can talk you through it over the phone.

 

Call us now on 01628 298 820

How does payment work?

Everything we do is based on trust. There’s no need to pay in advance or put money into my account before I help you. I will help you and once you are happy I will send you payment details. You can pay online via credit/debit card as well as via Apple Pay and Google Pay.

What problems can you fix?

I can fix a wide range of Windows PC problems including:

  • Slow computers
  • Virus removal
  • Installing software
  • Setting up Office 365
  • Setting up OneDrive
  • Setting up DropBox and other cloud storage backup solutions
  • Setting up Outlook and email accounts
  • Making changes to your WordPress website

Book a session online

square payment logo